Client: A person who intends to take travel services from www.tripframers.com.
Service Purchased: The services related to travel offered by www.tripframers.com.
Tour Fees: The fee paid by the client in return of any travel service/product.
According to our policy, the client is required to pay at least 50% of the tour fee in respect to the service/product purchased (as stated in tour invoice) 30 days prior to the date of travel. In certain cases depending upon the kind of tour is booked, this condition can be modified and the client may be requested to pay well ahead of time. These are special situations where parts of tour booking are confirmed once the advance payment is made.
In case the client books a tour wherein the date of travel is less than 30 days away, then he/she is required to pay 50% payment as soon as the tour arrangements are confirmed.
The clients can make the payment only through online payment facility and that too in INR. While making the payment if there is any currency conversion cost or other charges or there is an amount required to be paid in processing a refund shall be borne by the client or the third party making payment. Guest will need to pay the balance payment of the tour 07 days prior to their travel date.
The client can make the payment in installments using a credit card. Trip Framers will notify the client or the third party making payment, about the amount of installments and of the dates on which the installment payments are to be made. You will be informed 5 working days in advance before the first installment is due.
The tour fee payment made by an organization or person other than the client doesn’t constitute a contract for the provision of the product/service between such a person or organization and www.tripframers.com
In case the client wants to cancel the tour service purchased after making the full payment, then any entitlement to a refund of the fee would be as mentioned below.
Number of days before departureAmount of Cancellation charges:-
| More than 30 Days | 30% of the Tour Cost |
| 30-15 Days | 50% of the Tour Cost |
| 14-07 Days | 75% of the Tour Cost |
| 06 Days or less | 100% of the Tour Cost |
In cases where parts of travel booking are confirmed after making the advance payments, the amount paid to secure such bookings would constitute that part of the fee which is not refundable. The client would be informed about this amount before any payment is made on this account.
In cases any payment made through the company’s online payment system is to be refunded (partly or fully); the company will make the refund to the card account or the bank account from which the refundable payment was made by the client. But in case for some unavoidable reason or for reason beyond the company’s control, refund cannot be made to the originating card/bank account, then it will be made through an alternative process
GST charges will be non-refundable in case of any refund.
The payment gateway on the www.tripframers site is secure. The secure communication is facilitated using the latest technology. The company shall not be responsible for any failure by the user of this online payment system to wisely protect data from being seen on their screen by other person or in case obtained by such people during the online payment process or in case of failure to provide accurate information in the method of the online payment process.
If you or any member of your party wishes to cancel your holiday, you must notify us in writing, in any case the date of cancellation will be at the date on which notice is received in the account department of Trip Framers. The person who signed the booking form must also sign the letter of cancellation. As this incurs administrative cost and retention charges by hotel, the cancellation charges will apply on the following scale:
| Number of days before departure | Amount of Cancellation charges |
|---|---|
| More than 30 Days | 30% of the Tour Cost |
| 30-15 Days | 50% of the Tour Cost |
| 14-07 Days | 75% of the Tour Cost |
| 06 Days or less | 100% of the Tour Cost |